Refund policy
At Elarco Home, we want you to love every piece you bring into your home. If for any reason you're not completely satisfied, we're here to help.
Returns You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
To initiate a return, please contact us at contact@elarcohome.com with your order number and reason for return. We will provide you with return instructions within 2 business days.
Non-returnable items The following items cannot be returned:
- Items that have been used, damaged, or altered after delivery
- Items returned after the 30-day return window
- Gift cards
Refunds Once we receive and inspect your returned item, we will notify you by email. If your return is approved, a refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to process the refund.
Damaged or incorrect items If you received a damaged or incorrect item, please contact us at contact@elarcohome.com within 48 hours of delivery with your order number and a photo of the item. We will arrange a replacement or full refund at no additional cost to you.
Return shipping Customers are responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
For any questions, contact us at contact@elarcohome.com.